CourierPlus Nigeria | FAQ
CourierPlus is a leading logistics and distribution services company established in 2009. We offer a wide array of express courier and logistic support solutions to our various customers
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FAQ

 

  • Can I track my shipment online?

    Yes,  www.courierplus-ng.com

  • What are the prohibited Items?

    Edible food items, medications, money, herbs, Amunitions, cheques, live remains etc. (call customer service for more information)

  • Can you deliver all over the World?

    Yes, sure we can

  • Can I pay for an import from overseas in Nigeria?

    Yes

  • Where are your offices to pickup or send items from?

    See list on contact us page; otherwise call customer service to arrange pick up

  • What are your contact details or customer service Hotlines?

    customerservice@courierplus-ng.com : 01-2713140 and 01- 2911420

  • Why is my shipment held / delayed?

    Shipment can be held for inspection by government agencies (customs, NDLEA, NAFDAC etc).

  • Why is my customs duty high?

    Customs duty /taxes are calculated by customs and can be revised if a genuine claim for wrong assessment is established.

  • Why was a wrong HSCODE used for my billing?

    Could be a mistake from customs which can be resolved when consignee writes to customs. Please call Customer service for assistance.

  • My consignment is due today but I have not received, what happened?

    Could be a flight delay or random customs check.

  • Can I export a document from Nigeria to any part of the world?

    Yes.

  • I sent my package via your company but it is yet to be delivered, what can I do?

    Please track online or call our office lines for assistance.

  • Is it possible to send an item overseas and the receiver pays for the freight cost?

    Yes, but this is a special service

  • Held awaiting clearance from customs, what next can I do?

    Please call our office lines for assistance.

  • Can we have your rates from UK, USA to Nigeria?

    Please call our office lines for assistance.

  • Can you deliver to P.O Box addresses?

    No.

  • Do you have offices outside Lagos?

    Yes, all over the nation.